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FAQ's

  • How long does it take for my order to be shipped, and when will it be shipped? All US orders should be shipped out within 1-2 business days.  Please allow at least 5-7 business days for your order to arrive to you.  For international orders, it can take up to 3 business days for your order to ship and 7-14 for it to be delivered.  
  • Do you ship merchandise internationally? Unfortunately, at this time, we do not ship merchandise internationally.  However, if this changes we will be sure to notify all of our customers!
  • How much is the cleanser? Our cleanser is regularly priced at $17.50.
  • What is the price range that your merchandise ranges from? Our merchandise ranges from $16.00-$24.00.
  • I haven’t received a confirmation email yet, am I doing something wrong?Sometimes it takes a couple of hours for your payment to be verified in our system, once your payment has been verified, you will receive your confirmation email!  If you have not received confirmation within 24 hours, feel free to email us at support@teenaskincare.com.
  • Does this cleanser work well with sensitive skin? Yes, our cleanser is safe for all skin types, but if you have sensitive skin it is always best to start with a small area to test how you skin reacts to the product. It’s best to moisturize after using any cleanser to avoid any dryness.
  • Is this cleanser organic? Great question! We add a nutrient dense, herbal infusion into the formula, and the infusion consists of 60% organic ingredients. The herbal infusion is what helps set this formula apart from other cleansers on the market and gives your skin that healthy glow.
  • Is this cleanser hypoallergenic? Yes, our cleanser is hypoallergenic!
  • Is this cleanser FDA approved? The FDA only approves Over the Counter skin care products.  This is not an OTC.  However, our products have been tested vigorously with our lab!
  • Does this cleanser work well for acne and how fast will it clear up my acne and scarring? The TEENA by BeautyChickee Clar-i-ty Cleanser does not cure acne, eczema, or other skin issues. It *does* have many amazing ingredients that can help with such conditions when included in a proper skincare regimen. For instance, cleansing your face twice daily and having a consistent skin care routine in place does help to make sure your skin is healthy and pores are unclogged of bacteria and other impurities, which can help with getting clear, glowing skin. The Clar-i-ty Cleanser should be the first step in your routine to remove makeup and cleanse your skin of impurities and be followed up with other products in your routine to help achieve your skin goals.
  • How can I know and stay up to date with when new products or merchandise that comes out at TEENA Skincare? Be sure to go our website and subscribe to our emails and texts, as we alert all of our customers on upcoming sales and product leases that we have!
  • When is your next sale at TEENA Skincare? Great question! Stay tuned on our website and also make sure you are signed up for our emails and texts, as we alert all of our customers on upcoming sales that we are having!
  • What type of moisturizer should I use with this cleanser?  The moisturizer that you decide to use along with our cleanser would depend on your skin type.  If you have dry to normal skin, we would recommend getting a moisturizer that is tailored for dry to normal skin. The same would go for if you have combination to oily skin.
  • What ingredients are used to formulate this cleanser? Aqua (Water), Aloe Barbadensis (Aloe Vera) Juice, Coco Glucoside, Decyl Glucoside, Cocamidopropyl Betaine, Salicylic Acid, Vegetable Glycerin, Rosa Canina (Rosehip) Seed Oil, Calendula Officialis (Calendula) Oil, Helianthus Annuus (Sunflower) Oil, Panthenol (Vitamin B5),Hydrolyzed Rice Protein, Panax Ginseng (Ginseng) Root Extract, Urtica Diotica (Nettle Leaf) Extract, Arctium Lappa (Burdock ) Root Extract, Citric Acid, Benzyl Alcohol, Glycerin, Sorbic acid, Titanium Dioxide, Iron Oxide, Manganese Violet, Parfum ( Phthalate Free fragrance)
  • Do you have free shipping? We do offer free US shipping for our cleanser ONLY!
  • What is the shipping cost to ship the cleanser internationally? We have a flat rate shipping fee of $20 for all international orders.
  • What is the shipping cost to ship merchandise (domestic)? There is a flat rate shipping fee of $4 for all merchandise orders.
  • What is your refund policy? We will offer refunds for our cleanser if returned within 30 days.  See our returns page for more details. At this time, we will not be accepting returns or refunding merchandise, unless there is a defect within the product.